Frequently Asked Questions​

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General

Compost is the product manufactured through the controlled aerobic, biological decomposition of biodegradable materials. It has undergone mesophilic and thermophilic temperatures, which significantly reduces the viability of pathogens and weed seeds, and stabilizes the carbon, such that it is beneficial to plant growth.

compostingcouncil.org

It is matter composed of organic compounds that have come from the remains of organisms such as plants and animals.

You can use compost in a variety of ways: Use as mulch. Compost-as-mulch is a fantastic way to boost your garden’s harvest. …
as part of your mix for DIY potting soil, for use on fall perennials, spring bulbs, spread on new or established lawns, top dress garden beds, add to vegetable gardens and fruit trees and much more. 

See a free PDF download on 8 Ways to Use Compost at Home.

2015

Learn more about the history of Atlas Organics here.

South Carolina, North Carolina, Tennessee, Florida, and Texas.

Find the nearest Atlas Organics facility here.

Food Waste Compost Facilities

  • BPI Certified Compostable Products
  • Coffee Grounds & Filters
  • Paper Egg Cartons Pizza Boxes
  • Unwanted Leftovers
  • Paper Towels, Tissues, Napkins
  • Pasta, Rice, Grains, Bread
  • Egg Shells, Nut Shells
  • Dairy Products
  • Fruits and Vegetables
  • Peels, Pits, Seeds
  • Seafood Shells and Bones
  • Cooked Meat & Fish (Raw depending on the state)


Yard Waste Compost Facilities

  • Yard Waste
  • Plant Clippings
  • Yard trimmings, leaves, grass clippings, land-clearing debris, wood, untreated/unpainted wood, ag crop field residuals, compostable bags for collecting yard debris

See a free PDF download on Accepted Compostable Items.

Compost use and selection decisions consider many factors, and therefore are not one-size-fits-all.  The US Composting Council Seal of Testing Assurance (STA) Program helps you make the best decision for your application by providing clarity, consistency, and confidence.

Learn more at the USCC website.

Compost House

We do not operate a landfill where waste is dumped and doomed to sit forever. We operate facilities where food waste comes in, and rich, healthy compost goes out in an infinite number of cycles. There is no cap to the composting process. Our impact is, quite literally, exponential. Full circle, our program gives residential communities the ability to benefit from a commercial composting facility in diverting food waste and reaping the benefits of amazing, finished compost.

Once you’re assigned your service day, you should receive an email with all the details regarding your subscription. Your first “pickup” day will be when you receive your initial buckets – right to your doorstep! Your first real pickup with full buckets will come on the following pickup day.

Once you’ve signed up for Drop-off, you should receive an email with all the details regarding your subscription. You’ll need to reach out and let us know what drop-off location in your area you’d like to be your primary site. Once you let us know, your bucket should be set out that week at your location with your name on it.

Get what you give. Each month, you earn 2 Compost Credits as long as you are a member of Compost House. 1 Credit is redeemable for 1 five-gallon bag of finished compost. You can request your Compost Credits at any time, just send an email to info@composthouse.com or click here. Keep in mind that only 2 Credits can be delivered at a time.

Doorstep subscribers receive their compost bags to their doorstep on their usual service day. Drop-off subscribers will have labeled bags dropped at their preferred drop-off site location.

Oh no! This happens on occasion. You might consider where you’re setting them for pickup, as municipal waste collection can sometimes mistake a bucket for the landfill stream. We’re happy to replace any buckets that have gone missing for a $5 fee. Send us an email and we’ll make sure you’re taken care of!

Ooooffff! It happens to the best of us. Not to worry – we have multiple drop-off sites available locally for you to take care of those buckets until your next pickup. Give us a shout to find a site near you. Each is stocked with a large cart to tip your scraps and plenty of supplies to refresh your bucket in the meantime.

So sorry we missed you! Please don’t hesitate to reach out and let us know – we’ll try to figure out what went wrong and get you on an upcoming pickup. Please note that routes expand as we gain members, and our drivers are at the mercy of traffic patterns. If today is your service day, please wait until after 8 PM to confirm that you were skipped.

Please look for a message in your email. Our team will be communicating with you on the special circumstances and changes in routes as soon as possible!

One way to reduce infestations in your bucket is to add shredded paper or leaf litter whenever you add food scraps. This helps to soak up the moisture that the larvae need to survive and dampen the smell that attracts flies in the first place. Another option is to lightly sprinkle diatomaceous earth in the buckets. This also dries out the existing larvae and prevents the eggs from hatching successfully.
A great way to prevent it before hand is to snap that lid shut each time you add your scraps!

A great way to prevent it before hand is to snap that lid shut each time you add your scraps! 

Refund Requests can take 5-10 business days for the refund to appear on a customer’s statement.

We have Compost House service available in the following areas/zipcodes:

Greenville

29601, 29605, 29607, 29609, 29615, 29650, 29662, 29687, 29680, or 29681

Spartanburg

29301, 29302, 29303, 29306, 29307, or 29316

Chattanooga

37402, 37403, 37404, 37405, 37408, 37409, 30750, 37377, 37421, 37343, 37411, or 37412

Clemson

29631

Memphis

38103, 38104, 38105, 38106, 38107, 38108, 38109, 38111, 38112, 38117, 38125, 38126, 38127, 38128, 38133, 38134, 38135, 38138, 38139, 38141, 38017, 38002, 38016, 38018, 38028, 38066, or 38060

 

Compost Back

You are eligible to pick up compost back from one of our facilities in your area if you have 20 or more credits stored.  

Yes, you can request compost for up to one month. (4 deliveries weekly and two deliveries bi-weekly). You can also request monthly deliveries. The compost will continue to come until you are out of credits.  

Please email info@composthouse.com to let us know the delivery was missed. We will reschedule the delivery for your next pick-up/drop-off day. 

Yes, on June 1st of each year credits will reset.

Drop-off Customers Only:

In order for us to deliver your compost back on our designated service days, we will need 2 days notice before your pickup day to organize delivery.

  • Greenville, SC
    • Swamp Rabbit Cafe – Monday
  • Spartanburg, SC
    • Farmer’s Market, Community Garden – Friday
  • Easley, SC 
    • Farmacy – Every other Wednesday
  • Memphis, TN
    • Cooper-Young, Nelson Ave, Urban Earth – Wednesday
    • Collierville – Monday
  • Chattanooga, TN
    • Burlaep – Tuesday
    • Taqueria Azteca, Grace Episcopal – Thursday

Although we can’t guarantee a specific time, we recommend coming later in the day on the scheduled service day or the following morning. 

Commercial

The cart/s that come with your service are cleaned and lined by Atlas Organics.  

If you are using other collection containers onsite or inside your organization for organic waste it is a good practice to 
line those with compostable liners. Biobag has provided Atlas customers with a specific link to easily purchased here.

If you need to connect for wholesale purchasing, please ask our customer support to connect you.  

Want to increase your impact, awesome! Reach out to your business development representative in your area. Not sure who that is? our Customer Support can get you in contact with who you need to talk to.  

Atlas Organics is a commercial composting company with the team and equipment to handle the mistakes that happen now and again – to put this in numbers, our systems are geared to handle up to 3% contaminated materials in the organic waste collections. Our customer support team, education content and our operations team work together to provide feedback and support if needed. Learning new habits and creating systems for success is a process, one that we like to partner on with our customers. If for some reason the contamination persists and the time our team takes to create a clean stream is not valued, then there is a charge for the extra time and attention our team invests to fix the issue once the stream reaches our facilities.  

Atlas Organics commercial collection service is like any other waste service – we are just specific on what is Accepted Materials in our collection. Finished compost is not included in our larger commercial scale service options but Atlas has gladly provided sample bags or small amounts of compost for education and engagement events (check out Compost House if you would like to small scale organics recycling with compost back!) 

Reach out to our Customer Support team for location and environment specific support.

Our program is meant for organic waste materials. Cart pricing remains the same. A mix of materials of a single stream of the same material is fine.

Yes, for each commercial partner we provide a report indicating the amount of waste diverted from landfills, greenhouse gases offset, acres of cropland reclaimed, and gallons of water saved.

 

If you wish to include paper towels, we would suggest going with the higher cart suggestion. The options listed did reflect an estimate of the amount of material you will generate. Please remember we can always adjust the carts if necessary.

Thank you for your questions and concern. Contamination is something we are used to dealing with, but you are right, it is not good for a compost cart. We definitely support you in figuring out ways to deter people from using the compost cart in the wrong fashion. We have frequently supported customers that are forced to store their carts in a place that invites contamination. I do understand that the contamination policy and the possibility of charges is a concern. I will say that we have not imposed those charges on any customer that does not partner with us in effort to improve the situation.

In terms of ideas of addressing this – sometimes a brick or board, something solid that holds the lid down having COMPOST ONLY or other words on it works in addition to stickers we have on the carts. Also having the carts opening facing the wall or away from easy opening is helpful as well.

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